Terms of Service
Draft — last updated 7 July 2026
1. The agreement
These terms govern the use of the Masilar software service at app.masilar.com, operated by [LEGAL ENTITY NAME], [ADDRESS], RC/NIF [RC-NIF] ("Masilar", "we").
By creating an account you accept these terms on behalf of your business. If you do not agree, do not use the service.
2. The service
Masilar provides business-management software for vehicle-protection shops and film distributors: quoting, job management, scheduling, inspections, cutting-workshop tools, inventory, invoicing, warranties and an optional wholesale suite.
Features marked beta are provided as-is and may change or be withdrawn. We may improve or modify the service; we will not materially degrade core paid functionality during a paid period.
3. Accounts and acceptable use
You are responsible for your account credentials and for the actions of users you invite.
You may not use the service to violate the law, infringe others' rights, attempt to access other organizations' data, probe or overload our infrastructure, or resell the service without our written agreement.
4. Plans, trials and billing
Paid plans are billed monthly. Two payment channels exist: (a) card via Stripe, in USD; (b) manual payment in DZD (bank transfer, CCP or cash), recorded by our staff, with a numbered receipt.
New organizations receive one 14-day free trial with no card required. One trial per organization: organizations that have already used a trial pay from the first day on re-subscription.
If a paid period lapses, access continues for a 7-day grace period, then the account locks to the billing page. We do not delete your data for non-payment.
Where an account is paused by agreement, it becomes read-only: your team can consult everything but writes are blocked until resumption.
5. Your data
Your shop's data belongs to your business. We process it per the Privacy Policy and your instructions.
You are responsible for the lawfulness of the customer data your staff enter, and for informing your customers as required by Law 18-07.
On termination you may request an export of your data; see the Privacy Policy for portability and retention details.
6. Availability and support
We aim for high availability but do not guarantee uninterrupted service. Planned maintenance is announced in advance where practical.
Support is provided by email (app@masilar.com); Pro and Scale plans receive priority handling.
7. Liability
To the maximum extent permitted by law, Masilar's total liability for any claim arising from the service is limited to the amounts you paid in the twelve months preceding the claim.
We are not liable for indirect damages, lost profits, or losses caused by incorrect data entered by your team. Nothing in these terms excludes liability that cannot be excluded by law.
8. Termination
You may stop using the service at any time; paid periods already recorded are not refunded except where the law requires.
We may suspend or terminate accounts that materially breach these terms, with notice where practical. §4 and §5 survive termination for data access and export.
9. Governing law
These terms are governed by the laws of Algeria. Disputes fall to the competent courts of [CITY/JURISDICTION], without prejudice to mandatory consumer protections of your country of residence for international customers.
10. Contact
[LEGAL ENTITY NAME], [ADDRESS] — app@masilar.com.