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FAQ

Questions, answered straight

Who is Masilar for?

PPF, window-tint, vinyl-wrap and detailing shops — and the wholesale businesses that supply them with film. If your day involves quoting panels, cutting film and chasing payments, it's for you.

Does it work in Arabic and French?

Yes — the entire product ships in French, Arabic (with full right-to-left layout) and English. French is the default.

Do my customers need an account?

No. Customers receive quotes, inspections and warranty documents as public links — no login, no app to install.

Can I pay without a bank card?

Yes. Algerian shops can pay in DZD by bank transfer, CCP or cash. Our team records the payment and your subscription extends immediately — with a numbered receipt.

What plotters does the cutting workshop support?

DXF and HPGL export tuned for Graphtec, Roland and Summa. You can compose cut sheets from multiple patterns and keep sources non-destructive.

Is my data separated from other shops?

Yes, at the database level: PostgreSQL row-level security enforces organization isolation on every table. See the Security page for the full story.

What happens to my data if I stop paying?

Nothing is deleted. Your account locks to the payment page after a 7-day grace period, and everything is back the moment a payment is recorded.

Does Masilar handle wholesale distribution?

Yes — an opt-in wholesale suite adds barcode POS, credit customers and AR, purchase orders, stock counts and COD courier deliveries (Yalidine, ZRexpress).

Is there an AI assistant?

In beta. It helps with booking and quote drafting over chat, and it's labeled beta in the product because that's what it is.

Can I import my existing catalog?

Yes — CSV import with a column-mapping wizard, and opening stock posts through the same ledger as everything else. No back doors around the stock ledger, ever.

Is there a mobile app?

Masilar is a fast web app that works on phones and tablets. A dedicated mobile app isn't available today.

How do I get help?

Email app@masilar.com. Pro and Scale plans include priority support.

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